How to stop Chrome from directing my HP scanner (Officejet Pro 8720) to save docs as Chrome links

[smskas]

Anyone know how I can change my Chrome settings on my PC to stop directing my HP Officejet Pro 8720 from saving scanned docs as a Chrome Link rather than a PDF? I have already confirmed my printer save to setting is set to PDF.

Thanks,

smskas

[Garp_senchau]

@smskas,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

• Ensure the printer’s “Save to” setting is set to PDF (you mentioned this is correct, but double-check).
• Go to Settings > Privacy and Security > Site Settings > PDF Documents and ensure Download PDF files instead of automatically opening them in Chrome is OFF.
• Go to the HP support site, download and install the latest drivers for your HP printer.
• Try scanning with HP’s scanning software or another program to see if it still saves as a link.
• To change the default PDF viewer, open Settings (press Windows + I), go to Apps > Default apps, scroll down and click Choose default apps by file type, find .pdf, click the app next to it, and select a new app, like Adobe Acrobat Reader, to open PDFs

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

Also, if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accepted Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,