How to stop scan to print scaling down my image

[Val_YA]

Using the HP Smart App on my Android phone. For Scanning passport from HP OfficeJet Pro 8020. I scan the passport. All good. The image is clear. I click to print. But the printing SCALES DOWN my image. I don't want to scale it down. But there is no option for "No re-scaling". Only 2 options given: 1. Fit to screen 2. Fill screen. How to keep the printing to the original size of the image?

[Nirvana_95]

Hi @Val_YA 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Could you tell me if you are using HP Smart to print or any 3rd part application?

Keep me posted. 

Thanks!

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Val_YA]

Hi, no I didn't make any software changes (am not tech-savvy for that)

I'm just using the HP Smart app on my Oppo Android phone. Thanks. 

[Nirvana_95]

Thanks for your response.

I would suggest you please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/us-en/document/ish_2275901-2074064-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @Val_YA

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Val_YA]

Hmm did you send me the right link? The link is just telling me how to set up my HP app on my Android phone!

[Nirvana_95]

Thanks for your response.

Please follow the steps shared in the link below and let me know the outcome of it: https://support.hp.com/us-en/document/ish_1870466-1870510-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.