Hp 5105 scan not possible !

[Gazi007]

I am  using HP 5105 printer recently . I put the paper on the glass also for scan. Now I tried to press “Printer scan “ option via “hp smart” app from my iphone.

unfortunately once I click on the “printer Scan” option on the app, I am getting error message like:

”Feature Unavailable”

this feature is not supported by the selected printer . Connect to a different printer to use this feature” 

this is a new printer I bought. Print function is ok but can’t scan !

any suggestion ?

thanks

[Max3Aj]

@Gazi007, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

The issue you're facing with your HP Smart Tank 5105 All-in-One Printer, where scanning via the HP Smart app on your iPhone shows a “Feature Unavailable” error can usually be resolved with a few checks and steps.

Confirm Your Printer Supports Mobile Scanning

The HP Smart Tank 5105 does support scanning, but the “Printer Scan” feature in the HP Smart app may not be available if:

• The printer is not connected properly to the same network as your phone.
• The app is trying to use a feature not supported over mobile.

Instead, use the “Camera Scan” or “Scan to Computer” feature if available.

Update the HP Smart App

Make sure your HP Smart app is up to date on your iPhone:

• Go to the App Store → Search HP Smart → Tap Update if available.

Reconnect the Printer in the App

Sometimes re-adding the printer helps:

• Open HP Smart → Tap the printer icon → Tap Remove Printer.
• Then tap Add Printer and follow the steps to reconnect.

Use the “Scan to Computer” Option

If you're near a PC or Mac:

• Install the HP Smart app on your computer: HP Smart
• Connect the printer and computer to the same Wi-Fi.
• Open HP Smart on your computer → Click Scan → Choose Scanner Glass.

Try HP Smart Web Scan (if available)

Some models support scanning via the web:

• Visit HP Smart Web → Sign in → Add your printer → Try scanning from there.
  HP Scanner not working - Troubleshooting scan issues | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

[Gazi007]

Hi Max,

thanks for the reply.

well, I didn’t try yet your suggestion to solve the issue because I am in vacation and far away from the printer. End of July 2025, I will check it as per your comment and would let you know.

thanks

[Max3Aj]

@Gazi007, Thank you for your response. 

Please get back to us at your convenient time. 

Take care and have a great day.

Max3Aj

HP Support