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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP 7155 won't scan.  Dnlded easy start but can't finish it, they want a passphrase but do no tell you what they want.  Next page I put for personal use on hp products, there is a blank but they don't tell you what they want.  Seem to be numbers but that won't work.

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@CByings, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Check your Wi-Fi Password: If the passphrase they're asking for is related to Wi-Fi, ensure that you're entering the correct Wi-Fi password for your home or office network.

 

HP Printer’s Default Passphrase:

If you're setting up a Wi-Fi Direct connection, 

You may refer to this guide: HP printer setup (Wi-Fi Direct) | HP® Support

 

Run HP Smart:

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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