Hp 7740 scan to scale problems

[JohnDF]

My 7740 still will not scan to scale properly- HP was supposedly working on a "fix" and apparently that is still in the making.

I am having to make a trip to Staples to properly scan11 x17 documents and drawings. it is very time consuming.

[sandytechy20]

@JohnDF

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[JohnDF]

Thank you Sandy!  I am so frustrated with this situation  i am about to see if i can get a refund from my  debit card company.

HP says there is absolutely nothing wrong with my  all in one yet there is a thread in this community that says HP has acknowledge  they are working on a "fix"  since others are having the same problem. At the moment i am having to go to Staples to get a scalable pdf so that i can do my work.

This is my second 7740 in 5 years and this problem began when HP came out with the HP Smart software or "Dashboard"

HE informed me that my unit was "old" and that buying a new one would "fix" everything. Well said are you sure this will do the trick and he said yes. SO i bought a new one at 279 dollars and the unit is identical to my old one . So i hooked it up and turned it on and downloaded the HP 123 start up and then scanned my drawing and the same thing happened. Called the tech department an talked 4 hrs. in two phone calls and was told there is absolutely nothing wrong with my printer. I agree

the printer is fine but the glitch is in the hardware or software .  

So if you can help me i would appreciate it .  Thanks  John Fulton