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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-11-2016 09:33 AM

HP Recommended
Product: HP 8600
Operating System: macOS 10.12 Sierra

I am able to scan to my macbook pro but when trying to save the save tab is greyed out.  I have reset both laptop and printer both made no change.  

 

this was available in osx.

 

 

Help please

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-11-2016 11:33 AM

HP Recommended

Hi,

Install and use HP Easy Scan below instead:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

 

You may move the HP Scan application to the trash, it is incompatible with Sierra.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎10-11-2016 11:33 AM

HP Recommended

Hi,

Install and use HP Easy Scan below instead:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

 

You may move the HP Scan application to the trash, it is incompatible with Sierra.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-11-2016 02:07 PM

HP Recommended
@ShlomiL wrote:

Hi,

Install and use HP Easy Scan below instead:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

 

You may move the HP Scan application to the trash, it is incompatible with Sierra.

Hi ShlomiL,

 

I have installed from the link and have managed to scan and save for the first time since Macos update.  :OpenSmile:

 

 

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‎10-31-2016 01:21 PM

HP Recommended

Thanks for that.  I was having the same problem on Sierra.  The HP scan interface on Mac is a big step backwards from HP's scan interface for Windows.

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