Hp OfficeJet 5230 Error Message - Scanner Problem Has Been Detected. Restart the printer and try aga

[Gégé86]

I have the Hp OfficeJet 5230 wifi printer. (My device (Product: M2U82B; Series: [edited])

I open a word document and print on my wifi printer.

I open the hp Smart V120.1.741.0 software. I can see the wifi printer.

- If I click "Printer Settings" I can see its settings.

- If I click on NUMERISER , then NUMERISER, on the printer the scan begins, but in Hp smart appears: "Problem scanner has been detected. Restart the printer and try again. If the problem persists, visit the Hp support website.

I uninstalled Hp Smart. Restart the pc, clean with ccleaner. I reinstalled Hp Smart but toukours same problem as with the scanner.

How can we solve that?

Kind regards

[Gégé86]

[LGFR]

I have the same problem with scanning using OfficeJet 5230. The problem appeared after installing an update of the HP Smart programme. My computer is an iMac with MacOS 10.15.7. Printing is OK, but I cannot scan using HP Smart. Solution: Use a programme in the MacOS: Image capture. This programme can connect to the OfficeJet 5230.

[LGFR]

You can also use an older version of HP Smart. Apparently, there is a bug in the new version of HP Smart.

(Two Mac computers connected to the same OfficeJet 5230. With latest version of HP Smart, scanning does not work, but if HP Smart is not updated, scanning works. If scanning with HP Smart does not work, use Image Capture.)

[Gégé86]

How do I get the old version of HP Smart?
Will you fix the bug in the new version of HP Smart? Will we be informed when it is operational?