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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-24-2022 11:57 PM

HP Recommended
Operating System: macOS 12.0 Monterey

I am using HP Scanjet Pro 3000 S2 with my MacBook Pro (13-inch, M1, 2020). Scanner is recognised by the scanning software but fails to scan. I have tried deleting previous drivers/softwares and reinstalled the same after OSX update but nothing works.

I contacted a local expert for advice and have been told that the problem can only be resolved by Hp and/or Apple as HP Scanjet Pro 3000 S2 is designed to work with an intel processor and my MacBook Pro has a M1 processor. 
How do I resolve this issue?

Screenshot 2022-02-25 at 11.53.24 AM.pngScreenshot 2022-02-25 at 11.56.14 AM.png

 

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