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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-03-2021 06:15 AM - last edited on ‎07-14-2021 04:24 PM by Retired

HP Recommended
Product: Hp deskjet 2722
Operating System: Android 9.0 Pie

Screenshot_2021-01-03-21-01-34-88_5d09c193f5de667b3d41d3175112d0cd.jpg

hi all.. i tried to use scanner function in deskjet 2722 all in one printer through hp smart apps however it was stated this printer don't have scanner function. Seek anyone feedback. Thanks a lot

Category:
1 REPLY 1

‎01-31-2021 01:11 PM

HP Recommended

@Gempz

 

Welcome to the HP support community.

 

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass then it should be a scanner issue.

 

Meanwhile:-

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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