Hp officejet 3830 scanner

[Cri2504]

I try ti open the app Hp from my smartphone to scanner a document but it appears "TO OPEN THE APP IS NECESSARY TO UPDATE THE OS". What does it mean? I have no request of update for my Android smartphone. Thanks 

[Dragon-Fur]

@Cri2504 

Welcome to the HP Community Forum.

Not sure -- there are some places to look for hints about what is wrong.

For example,

Perhaps your phone is not running a supported version of Android OS to run HP Smart.

?

Consider adding or trying a different mobile print app - several are supported by the printer.

For example, Add / Install HP Print Service Plugin

Mobile Printing – Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

OfficeJet 3830 series: OfficeJet 3830 OfficeJet 3831 OfficeJet 3832 OfficeJet 3833 OfficeJet 3834 OfficeJet 3835 OfficeJet 3836

HP Smart app (recommended) HP Print Service Plugin Apple AirPrint Wi-Fi Direct HP ePrint Samsung Print Service Plugin Mopria Print Service

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Example Sections

FAQ > Why can't I connect my wireless printer or print over the network? (Offline)

and / or

FAQ - What are the requirements to set up a printer using the HP Smart app?

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 3830 All-in-One Printer series 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Cri2504]

Thanks a lor for your help. The problem is that the app sometime works and sometime not.... So I do not understand where is the problem with the app.... Have you any idea/solution? 

[Dragon-Fur]

@Cri2504 

You are welcome.

I would guess the network is not stable or perhaps strong enough to maintain a consistent connection.

Keep in mind that this is simply a guess  -- the comment is not meant to diagnose your network.

Sorry - no other ideas.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"