Hp scan and capture app

[Gus77]

My HP Scan and Capture app will not recognize my wireless printer. It’s all worked well for several years. Suggestions?  

[Dragon-Fur]

@Gus77 

Welcome to the HP Community Forum.

According to the application "how-to", HP Scan and Capture depends on the full driver printer software having been installed for the printer.

Uninstall / Reinstall your Full Feature Software / full driver printer software.

What else?

If the full driver printer software is already reinstalled,

You can also try a Reset on the HP Scan and Capture application.

Beyond that, try uninstalling HP Scan and Capture > Restart the computer and log in > "Get" a new copy of the HP Scan and Capture app.

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

HP Scan and Capture features an adjustable screen size.

Application controls / options

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

For example, Reset and Uninstall are located in Advanced.

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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