Hp8015e will only copy from document loader. Will not copy from flatbed

[Mollyb0124]

how can i get this printer to copy from the flatbed

[Mollyb0124]

printer only copies from document loader

[Mollyb0124]

how do I get this printer to copy from flatbed

[Dragon-Fur]

@Mollyb0124 

Welcome to the HP Community --

Make sure the printer is ready to use the Automatic Document Feeder:

HP printers - Automatic document feeder does not pick paper or feeds too many sheets

This document includes the steps to clean the ADF

HP OfficeJet 8010, Pro 8020 and 8030 Printers - Paper jam error

Find additional help and Videos here:

Category Troubleshooting > Printing > Jams

Next,

There is a how-to and a troubleshooting document to help with Copy

Make copies with an HP printer

and

Resolve copy problems with HP printers

and 

If your printer is connected to the network,

Use the Embedded Web Server (EWS) to adjust the COPY settings.

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Copy > Settings > Default Settings / Copy Defaults

Video

How to Copy from Your HP Printer Homepage (EWS)

EWS_9025_Copy_Defaults_8

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet 8015e All-in-One Printer  

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[zoey7886]

@Mollyb0124, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet Pro 8015e Copying Issue from Flatbed! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 8015e printer is not copying from the flatbed, follow these steps to resolve the issue:

1. Check the Flatbed Glass:

• Clean the Glass: Ensure the flatbed glass is clean. Dirt or smudges can interfere with the scanning process. Use a soft cloth slightly dampened with glass cleaner. Avoid using abrasives or placing any liquid directly on the glass.

2. Position the Document Correctly:

• Place Document: Ensure the document is placed face-down on the flatbed glass, aligned with the specified corner or guides indicated on the scanner area.

3. Operating the Printer:

• Select the Correct Source: Make sure that when you initiate a copy, the printer is set to copy from the flatbed glass and not the document feeder.
• Use the Control Panel: Go to the printer's control panel, choose the copy function, and ensure it's set to use the flatbed.

4. Check for Software or Firmware Updates:

• Update Firmware: Check if there are any firmware updates available for your printer. Usually, you can do this by visiting HP's support website and downloading the latest updates.
• Driver Installation: Ensure that you have the latest drivers installed on your connected computer.

5. Power Cycle the Printer:

• Restart: Turn off the printer by pressing the power button, wait for about 30 seconds, and then turn it back on. This simple reset often resolves many technical glitches.

6. Test with Different Documents:

• Test Copies: Try copying different types of documents or images to rule out file format issues.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,