Hp8600 Pro copying and scanning with vertical lines

[Michelleg189]

Hi, my printer scans with black vertical lines on it regardless of ADF or scanner glass, when you copy something the same - but not when printing. I have done all the obvious - turning off, cleaning etc per prior posts but nothing is working - please help!

[Jeet_singh]

@Michelleg189,

Welcome to HP Support Community,

Does that Scanner bulb light up?

Does the scanner bar move when you open the lid & press the copy button?

What happens when you try to make a blank copy from the printer?

Let's perform a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

You may follow the steps suggested in the support document for  - HP Printers - Resolving Copy Problems

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Michelleg189]

Hi there 

I have done that and it still does not work, this si what I am getting when I scan or copy. But, when I print it's fine 

[Riddle_Decipher]

@Michelleg189 Did you happen to go through the steps from the link I shared earlier, if not, please do and give me the result of the same,

Also upgrade the printer firmware and print settings: Click here for instructions.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.