Hp8720 incorrect credentials

Leugimanep · ‎04-04-2021

Scan was working well, suddenly It stopped and we are receiving the message about the credentials and check user and password. I did all the recommendations I found here and the video, but all of them didnt work.

any suggestions will be appreciatted.

i have had the same issue with my previous hp8720 and was unable to solve that.

thanks

Repairatrooper · ‎04-04-2021

first off, are you scanning to a computer or trying to scan to email? What operating system are you using? How are you connected to the printer? If you are using windows 10 you may have to enter the user name as follows:

domiain\username where domain= either the Windows domain your computer belongs to (if applicable) or the name of the computer if this computer is not part of a domain.

Find the computer name in system information, it will be the device name:

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