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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-04-2021 12:00 PM

HP Recommended
Product: Hp 8720

Scan was working well, suddenly It stopped and we are receiving the message about the credentials and check user and password. I did all the recommendations I found here and the video, but all of them didnt work.

any suggestions will be appreciatted.

i have had the same issue with my previous hp8720 and was unable to solve that.

thanks

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1 REPLY 1

‎04-04-2021 02:06 PM

HP Recommended

first off, are you scanning to a computer or trying to scan to email? What operating system are you using? How are you connected to the printer? If you are using windows 10 you may have to enter the user name as follows:

 

domiain\username   where domain= either the Windows domain your computer belongs to (if applicable) or the name of the computer if this computer is not part of a domain.

 

Find the computer name in system information, it will be the device name:

Repairatrooper_1-1617566769341.png

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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