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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-26-2025 06:54 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

All I am simply asking to get my Hp Officejet 3830 to scan for me .Printer is working fine but cannot get scanner to connect with internet. Just want a simple direction how to  make my scanner work for me. Thank you Lp1947

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1 REPLY 1

‎09-30-2025 07:47 AM

HP Recommended

Hi @Lp1947 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for explaining your situation so clearly. I’m truly sorry it’s been frustrating trying to get your HP OfficeJet 3830 to scan—especially when the printer itself is working fine. 

 

Let’s walk through a simple, direct path to get your scanner working smoothly.

Step-by-Step Guide to Enable Scanning on HP OfficeJet 3830

 

1. Install or Reinstall HP Software

Make sure the full driver and scanning software is installed.

  • Visit the official HP driver page:
    HP OfficeJet 3830 Software and Drivers
  • Download and install the Full Feature Software and Drivers for Windows 10 (64-bit).
  • Restart your PC after installation.

 

2. Connect Printer to Wi-Fi

Ensure the printer is connected to the same network as your PC.

  • On the printer’s touchscreen:
    • Go to Settings → Wireless Setup Wizard.
    • Select your Wi-Fi network and enter the password.
  • Confirm connection by printing a Network Configuration Page.

 

3. Use HP Smart App or HP Scan

Once connected, use either of these methods:

Option A: HP Smart App

 

Option B: HP Scan Utility

  • After installing the full driver package, search for HP Scan in the Start menu.
  • Open it → Choose your scan settings → Click Scan.

 

4. Try Scan to Email or Scan to PC

  • On the printer’s touchscreen, go to Scan → Computer or Email.
  • Follow prompts to select destination and start scanning.

Once these steps are complete, your scanner should be fully functional and ready to use. If it still doesn’t respond, let me know what message appears or which step doesn’t work—I’ll guide you further based on that. 

 

You're close to restoring smooth scanning.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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