Huge line when I scan

[dancertx]

New printer/scanner. There is a 3" line ruining each scan. ??

[The_Fossette]

Hi @dancertx

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues scanning from your printer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/documen...

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[dancertx]

Thanks for reaching out. I spent some time on chat with on of your colleagues and they are having to send a warranty replacement.

[The_Fossette · Accepted solution]

Hi @dancertx

Thank you for posting back.

Yes, it seems to be a hardware issue. I am positive that the replacement printer will work fine.

If any other questions arise, please feel free to write back to me.

You have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!