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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-04-2024 07:15 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

I am getting a black line down the left side of my page when I copy on my OfficeJet Pro 7740. It only happens when I am copying though. I have cleaned the print heads and aligned them. What could be the issue, and how do I fix it?

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1 REPLY 1

‎11-04-2024 01:31 PM

HP Recommended

If this happens when copying using the ADF and not when scanning from the flat glass, then you have some sort of debris or contamination on the scanning glass that the ADF uses. It is a narrow slit of glass to the left of the main glass. This video provides guidance on cleaning the scanner https://www.youtube.com/watch?v=488739PiGvc

 

 

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Fixing Streaks and Lines in Scans, Copies, and Faxes | HP Officejet | HP Support
Fixing Streaks and Lines in Scans, Copies, and Faxes | HP Officejet | HP Support
youtube.com/watch?v=488739PiGvc
This video shows how to remove streaks and lines in scans, copies, and faxes on your HP OfficeJet Pro 8600 e-All-in-One printer. We will reset the printer and clean the ADF scanner and feed parts to try to resolve the problem. Chapters: 00:00 Introduction 00:17 Reset the printer 02:58 Clean the ...
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