I am getting an error stating scan was cancelled by the scanner.

[FredBenz]

I keep getting an error message saying my scan was cancelled by the scanner. How can I resolve?

[VikramTheGreat]

Hi @FredBenz,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when you’re ready to scan and suddenly get the message “Scan was cancelled by the HP scanner.” It feels like the printer is pulling the brakes for no reason. Let’s fix this so your scans go through smoothly.

Step-by-Step Fix

1. Restart Everything

• Turn off the printer and unplug it for 60 seconds.
• Restart your computer or mobile device.
• Power the printer back on.
   

2. Check Connection

• If using Wi-Fi, ensure a strong signal and the same network for the printer and PC.
• If using a USB, try a different cable and port.
   

3. Update HP App

• HP app is now replaced by HP App on Windows/macOS: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
   

4. Update Printer Firmware

• Go to: 👉 Official HP® Support
   

5. Try Scanning from Embedded Web Server (EWS)

• Find printer IP (on printer screen or HP App).
• Enter IP in browser → Go to Scan tab → Try scanning.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat