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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-26-2022 01:35 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Envy 4520 printer scanner copier.  Print and scan work as expected.  When we try to do a copy, if the document is in greyscale, the printout comes out green.

Category:
1 person had the same question
3 REPLIES 3

‎03-30-2022 01:36 PM

HP Recommended

@dmh01

 

Welcome to the HP support community.

 

I understand that you are getting copy quality issues, I am glad to assist you.

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-05-2022 05:23 PM

HP Recommended

I tried the procedure you mentioned above before I looked to HP for help.  It did not fix the problem.  If the color ink cartridge is starting to run low, will that cause this issue?"

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‎05-11-2022 04:21 AM

HP Recommended

@dmh01

 

Yes, if the ink level is low, it might cause the issue.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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