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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-05-2023 12:24 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fdw

I am trying to set up Scan to email using Outlook Office 365 on HP Printer 477fdw, and I keep getting the same message: Username or password is incorrect. Ensure both user account and password are valid. I am on a Mac. I followed Scan Email Set up instructions and I know my username and password are correct.

Category:
1 REPLY 1

‎08-05-2023 09:59 PM

HP Recommended

You will likely need to configure multi-factor authentication on your account and then create an app password in order to send email this way.

 

https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-de...

 

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