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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-27-2020 12:21 PM

HP Recommended
Product: Dell Inspiron 17R
Operating System: Microsoft Windows 8.1 (64-bit)

I am unable to scan documents to my laptop from my new HP Officejet 3830.  It gives me several possibilities on why not but after reviewing them I am still unable to scan.  Any suggestions?

1 REPLY 1

‎07-29-2020 02:39 PM

HP Recommended

@bizzbe

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer?

Reset the printer:

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware:

Click here to download and install the latest firmware from your printer.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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