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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-22-2025 04:58 PM

HP Recommended

I am unable to scan due a corrupt file that keeps popping up while attempting to scan a new document

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1 REPLY 1

‎07-24-2025 08:14 AM

HP Recommended

@Lisa479, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're encountering a corrupt file error when trying to scan a new document with your HP printer. Let's walk through a few steps to resolve this issue.

Restart Your Printer

A simple reset can often clear temporary glitches:

  • Turn off the printer.
  • Unplug it from the power source.
  • Wait for 60 seconds.
  • Plug it back in and power it on.

Use HP Smart's Diagnose & Fix Tool

HP Smart includes a built-in tool to automatically detect and fix scanning issues:

  • Download or open the HP Smart app: HP Smart
  • Go to the Diagnose & Fix section:
    • On Windows: Click the wrench icon in the bottom left.
    • On Mac: Use the printer dropdown in the top menu.
  • Follow the on-screen instructions.

Reinstall the Printer Software

Corrupt files may be linked to outdated or damaged drivers:

  • Remove the printer from your system:
    • Windows: Go to Printers & Scanners, select your printer, and click Remove device.
    • macOS: Open Printers & Scanners, select your printer, and click Remove.
  • Reinstall using the HP Smart app or from the HP website: HP Software & Driver Downloads

Check Scanner Hardware

If the issue persists:

  • Open the scanner lid slightly.
  • Press the Copy button and observe the scanner bar.
  • If the light doesn’t move or illuminate, it may be a hardware issue. In that case, we suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
    Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
    (Select the country from the dropdown menu and enter the city name or pincode) 

HP Scanner not working - Troubleshooting scan issues | HP® Support

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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