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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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1 REPLY 1
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Hi @JSRjojo,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are trying to combine multiple documents into a single file when scanning with your HP OfficeJet 6962 All-in-One Printer, follow these steps:
 

Using HP Smart App: HP printer setup (HP Smart app)

Open the HP Smart app on your computer.

  • If you don’t have the app installed, download it from the HP website.

Click the "Scan" tile.

  • Select your printer from the list if prompted.

In the scan settings, choose the appropriate settings for Document Type (PDF), Color Mode, and Resolution as required.

Start the Scan:

  • Place the first document on the scanner glass or in the Automatic Document Feeder (ADF), and click "Scan."

Add Pages to the Scan:

  • After scanning the first page, look for the "+" icon (or an option to add another page).
  • Load the next page and scan it. Repeat this process until all pages are scanned.

Save the Combined File:

  • Once all pages are scanned, click "Save" or "Done."
  • Choose to save the file as a PDF and name the combined document.

Using HP Scan (Windows):

Open HP Scan from your list of installed programs.

Select Scan to PDF from the document type options.

Set the Scan Preferences to include multiple pages:

  • Make sure PDF is selected as the format.

Scan Multiple Pages:

  • Place the documents in the ADF or manually place them on the scanner glass one by one.
  • Select Add Page after each scan to combine documents.

Save the File as a single PDF.
 

Refer to this document: HP OfficeJet 6962 All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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