I can print from the Smart App but cannot scan. It shows that my printer status is: HP envy inspir

[RogerG4]

I can print from the Smart App but cannot scan.   It shows that my printer status is:

HP Envy Inspire 7900e and Ready To Print.    When I selectet Printer Scan, I get the error that says "This feature is not supported by the selected printer".    That is not supposed to be true.   You are supposed to be able to scan from the flat screen and just hit that button.    Anyone else have that issue and how did you fix it?

[Raj_05]

Hi @RogerG4,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing difficulties scanning from your HP Envy Inspire 7900e printer using the Smart App, there are several troubleshooting steps you can try to resolve the issue.

• Check Compatibility: Ensure that your printer model is indeed compatible with the scanning feature through the Smart App. You can verify this information in the printer's user manual or by visiting the official HP website.
• Update Software and Firmware: Make sure that both your printer's firmware and the Smart App are up-to-date. HP often release updates to address bugs and add new features. Visit the HP support website to download and install the latest firmware for your printer.
• Verify Connection: Ensure that your printer is properly connected to your network. The scanning feature often relies on a stable network connection. Verify that the printer is connected to the same Wi-Fi network as your mobile device or computer running the Smart App.
• Restart Devices: Sometimes, issues can be resolved by simply restarting your printer, smartphone, or computer. Turn off the devices, wait for a few seconds, and then turn them back on.
• Reinstall the Smart App: Uninstall the Smart App from your device and then reinstall it. This can help resolve any issues with the application itself.
• Check Scanning Settings: Verify that the scanning settings within the Smart App are configured correctly. Ensure that the correct printer is selected for scanning, and check if there are any specific scanning options or settings that need adjustment.
• Update Smart App: Make sure you have the latest version of the Smart App installed on your device. Check your device's app store for updates and install them if available.
• HP Print and Scan Doctor: HP provides a diagnostic tool called HP Print and Scan Doctor that can help identify and resolve common printing and scanning issues. Download and run this tool to see if it can detect and fix the problem.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support