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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-23-2017 01:39 PM

HP Recommended
Product: Photosmart D110
Operating System: macOS 10.12 Sierra

I can scan documents or photos but then when I click "Send" and then "Folder" the "Save" button is greyed out and I can only select "Cancel".  This started happening rather suddenly with my old MacBook Pro and I'm having the same problem with my new MacBook Pro.  Any advice?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2017 08:48 AM

HP Recommended

Hi,

Appologies for jumping in @Charles001, the steps below should be more current for the latest Sierra version:


From your Applications folder or its HP subfolder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎02-23-2017 03:49 PM

HP Recommended

Similar issue answered in this post: https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Ever-since-Sierra-Update-Can-t-Save-Scans/...

**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Was this reply helpful? Yes No

‎02-24-2017 08:48 AM

HP Recommended

Hi,

Appologies for jumping in @Charles001, the steps below should be more current for the latest Sierra version:


From your Applications folder or its HP subfolder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next install the latest HP Easy Scan below, it will be installed within the Applications folder:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-easy-scan-1_...

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-24-2017 12:14 PM

HP Recommended

Thank you so much!  Things are working fine now.

Was this reply helpful? Yes No
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