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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-23-2024 12:11 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

I can scan a document from my printer to the computer if I use the glass, but when I use document feeder it does not work.  I have done to setting and insured the setting is set at document feeder?   Everything is working well with the computer and printer other than this problem.  How to I fix the problem?  Thanks. 

Category:
1 REPLY 1

‎07-23-2024 09:07 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Assume that you're using Scan to Computer feature?  If so, this resource will show why it's scanning from Flatbed only and how to overcome that:

 

https://www.youtube.com/watch?v=70GlNM9ytbc

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Officejet 4650: How to use "Scan to Computer" properly
HP Officejet 4650: How to use "Scan to Computer" properly
youtube.com/watch?v=70GlNM9ytbc
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use "Scan to Computer" properly. The feature uses the last known "Saved" settings of the Scan software. We will demonstrate how it works in this video. This is applicable to ALL the HP
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