I can send fax. But cannot recieve fax

[DreDre]

I can send fax. But cannot recieve fax:smileyfrustrated:

[Rainbow23]

@DreDre,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to receive fax from your HP Officejet 5610 All-in-One Printer.

This issue could occur if the fax setup is not correct.

Let's go through a few steps to resolve this issue.

And here's the step by step guide for you in the link: Can Send Faxes But Cannot Receive Them

You may also go to the setup menu on the control panel and then select advanced fax setup and then select restore fax defaults (if available).

Also, let us know if the printer was working fine before.

Let me know how this works.
 

You have a good day ahead.

[DreDre · Accepted solution]

i had to call phone company. the do not disturb function was activated. now that its deactivated im good to go. Thanks for your help.

[Rainbow23]

@DreDre,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.