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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-14-2022 10:00 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello, the HP Smart app has worked perfectly on my computer until recently.  When I sign in to my account, the circle keeps spinning and won't let me sign in to scan documents.  I see that some people are having the same problem, but how do I resolve this?  Un-installing and re-installing the HP Smart app won't work.  Please help!

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