I can't scan to pdf, nor can i scan multiple sheets into one file

[danielbradford]

I use Windows 11

I have an HP OfficeJet 3831 all-in-one printer.

with my old laptop the scanner worked fine, it would save scans as pdf and allow the option to combine multiple pages into one file. on my new laptop it doesn't work. please help.

thank you

[Dragon-Fur]

@danielbradford 

Welcome to the HP User Community.

This video might help your sort how this is done.

NOTE:  The video shows a different printer - the method is similar for your "one sided scan" printer.

HP Officejet Pro 8025 | 8025e | 8020 | 8035 Printer : Scan 2 sided document using HP Scan

Reminder - Your printer:

Scanning Options (ADF)

Single-sided

Additional information...

If you have not done so,

Install the Full Feature Software / full drive printer software.

The Full Feature Software provides access to the printer features.

The full software includes HP Scan

Full Feature Software / full driver printer software - Installation Package - Information and Download

HP OfficeJet 3830 series Print and Scan Driver and Accessories 

Description

The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software.

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Not working?  If the printer software is still / already installed (from a previous load attempt), Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

AND >>> Check:  After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If found, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP OfficeJet 3831 All-in-One Printer 

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