cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
jcy1435
New member
2 1 0 0
Message 1 of 4
201
Flag Post

Solved!

I cannot access the HP Solution Center from my PC Desktop to cutomize scanning options on my HP8500

HP Recommended
Officejet Pro 8500 Wireless
Microsoft Windows 10 (64-bit)

I cannot access the HP Solution Center Utility from my PC desktop to customize scanning options. I am able to use the scanning functionality from the 8500 itself but its a hassle. When I click on the HP Solution Center icon from my desktop, I get a window that is white in color with a scipted "F" and a scripted "i" in the middle of the window with nothing else. Wheras before all the options for the scanning settings would come up and I could perform the scanning functions right from my desktop via the HPSC utility. I have run the "HP Dr Print/Scan" utility and it says everythihng is working just fine?!  I uninstalled the entire suite for the 8500 for this model via HP and reinstalled it to no avail. The printer works fine-no issues. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 ACCEPTED SOLUTION

Accepted Solutions
AqeelAmir
Level 1
2 2 1 1
Message 3 of 4
Flag Post
HP Recommended

HP Support Center is no longer working for me. I came across below document.

 

From MS store, download application called HP Scan and Capture

 

https://support.hp.com/us-en/document/c04675206

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
ShlomiL
Level 17
Level 17
32,804 27,961 5,554 12,137
Message 2 of 4
Flag Post
HP Recommended

Hi,

Flash Player is retired and no longer working, the HP Solution center software is based on Flash:

https://www.adobe.com/products/flashplayer/end-of-life.html

 

You may install HP Scan Extended, then open the HP Scan Extended from the Programs menu and you should be able to scan:

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
AqeelAmir
Level 1
2 2 1 1
Message 3 of 4
Flag Post
HP Recommended

HP Support Center is no longer working for me. I came across below document.

 

From MS store, download application called HP Scan and Capture

 

https://support.hp.com/us-en/document/c04675206

View solution in original post

Was this reply helpful? Yes No
jcy1435
Author
New member
2 1 0 0
Message 4 of 4
Flag Post
HP Recommended

Link did not work. Unknown/untrustworthy site. Didnt use

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation