I cannot change the paper size on my printer, it is stuck on 4X6 photo paper.

[Burnel]

I can't change the paper size in settings it is stuck on 4x6 photo paper. I want to copy documents in A4 but I am unable to change it. Please advise.

[Dragon-Fur]

@Burnel 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

What the printer can do:

Printer Specifications for HP OfficeJet Pro 6900 Printers

Section Copying specifications

Reminder: Automatic duplexing (two-sided copying) from ADF, 6970 series only

If the printer is on your network,

Configure the Copy Defaults in the Embedded Web Server (EWS).

Example

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Copy > Settings > Default Settings / Copy Defaults (wording can vary)

EWS_9025_Copy_Defaults_5

References / Resources

User Guide

EWS > Page 96

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 6960 All-in-One Printer series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Burnel]

What? Just what?

[Dragon-Fur]

@Burnel 

---

@Burnel wrote:

What? Just what?

---

Context?

If the printer is on the network,

Copy Defaults can be adjusted in the Embedded Web Server (EWS).

If you have changed the paper in the printer, the paper size / type should be checked / changed on the printer display (right after the paper is changed and / or the tray is opened / closed).

If you are asking about other than Copy, then there are places to check / adjust the settings.

If you are asking about physically changing the paper and telling the printer about that change,

See the User Guide

Starting on Page 15

After you change the paper, look for the message on the printer display and change the paper size / type

Still asking about Copy?

Very little can be changed for Copy right on the printer display.

Copy is explained in the User Guide on Page 32

Example -

Changing Paper type / size  in the Printer Display

Using EWS to adjust Tray and Paper Management settings

Changing the Printing Preferences

Retain_Printing_Preferences_1

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Burnel]

Sorry, I didn't mean to appear rude or repeat myself, but I have been exploring all the avenues on settings for a while. Cheers.

[Burnel]

The context is I cannot alter the paper size in settings on the printer. It is stuck on 6 x4.

[Dragon-Fur]

@Burnel 

It's fine - let's try something more...

If you have not done so,

Try / Consider

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the Printer Control / Display Panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

What else?

This is not likely the problem - it takes just a minute to check...

Tray installed?

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printer Properties > tab Device Settings >

Beneath Installable Options > Tray #  > Select Installed > OK

What else?

Printer might be "stuck".

Printer Turns Off Unexpectedly or Repeatedly

Start with Step 2

Step 3

If you have not done so, update the Printer Firmware

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Printer series Firmware Update 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Burnel]

Nothing has changed -[content removed]

[Burnel]

I have bought HP printers for 20 years or more. I will never buy another, there is this and the issues with the ink cartridges. Enough.

[Burnel]

Sorry for my earlier irritation. The printer has become unstuck and I have finally been able to change the paper size. Phew 🙂