I cannot copy with the printer ... icon looks like a printer with a piece of paper in front and behi

[WindyridgeFarm]

I cannot copy or do anything with printer the icon looks like a printer with a piece of paper in front and behind it is partial wifi symbol

[Max3Aj]

@WindyridgeFarm, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're unable to copy or perform any functions with your HP Smart Tank 6001 printer, and you're seeing an icon that looks like a printer with a piece of paper in front and behind it, along with a partial Wi-Fi symbol.

This icon typically indicates a network or connectivity issue that may be preventing the printer from functioning properly. Let's walk through a few steps to resolve this:

Check Printer Status

• Make sure the printer is powered on and not showing any error messages on the control panel.
• If there are blinking lights or error codes, refer to this guide: HP Smart Tank Printers – Blinking Lights and Error Code.

Restore Wi-Fi Setup Mode

If the Wi-Fi icon is partially lit or blinking, the printer may not be fully connected to your network.

• Press and hold the Wi-Fi button on the printer until the light starts blinking.
• This will restore Wi-Fi setup mode.
• Now, use the HP Smart app on your Windows 11 PC to reconnect the printer to your network. 

Use HP Smart App to Diagnose

• Open the HP Smart app on your PC.
• Go to "Printer Settings" > "Diagnose & Fix".
• This tool will automatically detect and fix common issues.

Try a Copy Function Directly

• Place a document on the scanner glass.
• Press the Black Copy or Color Copy button on the printer’s control panel.
• If nothing happens, check if the printer is in an error state or needs a firmware update.

You may refer to this document - Resolve copy problems with HP printers | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support