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Locked

‎01-27-2024 12:18 PM

HP Recommended
Operating System: Microsoft Windows 11

I am unable to Airprint from my 8720.  I keep getting the message that I use this function because it has been disabled.  I have removed and reinstall printer to no avail.  I just want to enable the airprint in EWS!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2024 02:56 AM

HP Recommended

Hi @KathyPV,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Airprint works only for iOS. What is the current OS you are using?

 

If you are currently using iOS then follow the steps below. 

 

I see your AirPrint feature is currently unavailable when setting it up on your HP Officejet 8720. You get an error message when you attempt to do this in the printer's EWS.

 

You should be able to do this by restoring the Network Defaults in the front panel of the OJ 8720:

 

Setup Menu > Wireless > Restore Network Defaults > Yes

 

Did this help? If not continue below:

 

The lockout is really designed for the printers to prevent others from making printer changes that could affect how the printer behaves.  For example, to keep the date and time set to that faxes show an accurate receive time.

 

Get the printer's IP address by pressing the network icon at the top of the screen.

 

Enter this IP address into the address bar of a web browser on a computer.  The printer's status page should load.  If you receive any certificate warnings, choose the option that lets you continue anyway.

 

Click on Settings and then go to Administrator Settings on the left.  Many of the features of the front panel are controlled here.  Make sure everything is checked except for Control Panel Lock.  Once this is set, click apply.

 

Power off the printer for at least 1 minute and then power it back on to force the new setting to take effect.

 

Any changes? If you are still having an issue, continue troubleshooting here: Wireless Printing with Apple's AirPrint

 

What are the results?

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎01-30-2024 02:56 AM

HP Recommended

Hi @KathyPV,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Airprint works only for iOS. What is the current OS you are using?

 

If you are currently using iOS then follow the steps below. 

 

I see your AirPrint feature is currently unavailable when setting it up on your HP Officejet 8720. You get an error message when you attempt to do this in the printer's EWS.

 

You should be able to do this by restoring the Network Defaults in the front panel of the OJ 8720:

 

Setup Menu > Wireless > Restore Network Defaults > Yes

 

Did this help? If not continue below:

 

The lockout is really designed for the printers to prevent others from making printer changes that could affect how the printer behaves.  For example, to keep the date and time set to that faxes show an accurate receive time.

 

Get the printer's IP address by pressing the network icon at the top of the screen.

 

Enter this IP address into the address bar of a web browser on a computer.  The printer's status page should load.  If you receive any certificate warnings, choose the option that lets you continue anyway.

 

Click on Settings and then go to Administrator Settings on the left.  Many of the features of the front panel are controlled here.  Make sure everything is checked except for Control Panel Lock.  Once this is set, click apply.

 

Power off the printer for at least 1 minute and then power it back on to force the new setting to take effect.

 

Any changes? If you are still having an issue, continue troubleshooting here: Wireless Printing with Apple's AirPrint

 

What are the results?

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-30-2024 11:33 AM

HP Recommended

Thank you so much!  It worked!

Was this reply helpful? Yes No

‎02-01-2024 01:11 AM

HP Recommended

Hi @KathyPV,

 

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

 

Take care.

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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