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‎08-21-2019 09:29 AM - edited ‎08-21-2019 09:37 AM

HP Recommended
Product: HP Photosmart B110a
Operating System: Microsoft Windows 10 (64-bit)

I have been trying all day to get my scanner to work but windows 10 just cant't see it. My printer was working but because i deleted it to start a fresh, now nothing works!

 

I have downloaded the latest software which seems to load ok. When I go through the first couple of screens I get to the one that says about making sure you click run, permit and all that. I tick the box, I click next and the program closes. It does this even if I run as administrator.

 

Can someone please please help me to get my printer and scanner working as I am desperate to use them. It seems to be a multifunctional printer that is on the windows 10 compatible list.

 

I have also unticked all of my windows defender and anti virus stuff but still to no avail.

 

I have also downloaded the print and scan doctor. I work through it and it just downloads the same software and drivers and when I run it, the same thing happens on the same screen 😞 it just exits!

 

Please help if you can

 

Regards

Darren...

3 REPLIES 3

‎08-23-2019 04:46 PM

HP Recommended

@zippy77777

 

Welcome to HP support community.

 

Run the Print and Scan Doctor

Download and run HP Print and Scan Doctor  to automatically diagnose and resolve printer hardware and connection issues.

  1. Review the status of each test result.

    • : The printer passed the test.

    • : An issue was discovered and automatically repaired.

    • : The test failed and required user action, but the step was skipped.

    • : An issue was found. Follow the instructions to resolve the issue.

    •  

  2. Load an item on the scanner glass, and then click Test Scan to confirm the scanner is working.

Temporarily disable firewall software on the computer

  1. Return to the Print and Scan Doctor, click Network, then click Troubleshoot Firewalls.

    Figure : Click Troubleshoot Firewalls in the drop-down menu

    Click Troubleshooting Firewalls in the drop-down menu.

  2. Click the name of any firewall software on your system that has an Enabled status, then click Disable.

    Figure : Example of the Troubleshooting Firewalls window

    Image: Example of the Advanced Info window

  3. Try installing the HP driver and software again.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎08-24-2019 04:24 AM

HP Recommended

Fixing thge printer is fine and all works correctly. Even when disabling the windows firewall, the disk doctor software (when fixing the scanner) just exits when I get to a certain point. The point where you accept and put a tick in, the program exits when you press next, I think it is.

 

Rgs

Darren...

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‎08-24-2019 06:46 PM

HP Recommended

@zippy77777

 

Good to know that issue is resolved.

Uninstall and reinstall print scan doctor to fix it.

Here are the steps to install it:- Click here

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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