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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-08-2023 04:24 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
Operating System: Microsoft Windows 11

I have an HP8600 printer hooked up wirelessly too my Dell computer running Windows 11. I have HP Smart installed. I can initiate a scan from the computer for documents on the HP8600 but I cannot initiate the scan from the printer. In HP Smart, when I go to Settings>Advanced Settings>Scan I get the message "You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer." I am the person who set up the printer.

 

What settings do I need to change to enable me to initiate a scan from the printer?

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