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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet Pro 8600 Premium e-All-in-One - N911n

I cannot login to HP Smart in order to use my scanner. Whenever I go to the scan button on HP Smart and enter my login details for HP, HP Smart will not connect and login. 

 

This has been a consistent issue for over a year now. I have been using VueScan software as it doesn't make me login or use the internet in order to scan something.

 

scan button.PNG

 

 

Takes me to this

 

2 sign in button.PNG

 

I click sign in. I get this this:

 

3 enter email.PNG

 

Takes I click next after I enter my email and the signin/connection stalls.

 

4 stalling hp - last.PNG

If connection doesn't stall at that point it will stall after entering the password.

 

5.PNG

 

 

I have tried uninstalling everything from HP and nothing works. I have tried USB, Wifi, and ethernet connections for my printer to my computer.

 

I can login to the HP Support Assistant just fine but not HP Smart, what is going on!

 

5.PNG

1 REPLY 1
HP Recommended

Bump! I need help!

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