I cannot scan a photo to my email

Monster5959 · ‎08-15-2019

I cannot scan. WHat do I do.

Dragon-Fur · ‎08-15-2019

Reminder:

Scan to email requires that your email software be installed on the computer. "Web based" email does not count as "installed on the computer".

Document:

How to Scan (Windows)

Open the first section "Scan using the scanner glass" > Step 1: Set up Scan to Email

Assuming you have the Full Feature Software installed for your printer,

Open the Printer Assistant shortcut icon on your desktop

General Example

Printer_Assistant_Shortcut_Icon_on_Desktop

Printer_Assistant_8740_1

Select tab Print, Scan & Fax (wording may vary)

Scan a document or photo

Set the options in the menu and scan the item to be emailed.

Remember to "Copy"(or blind copy) yourself so you have a copy of the email you are sending.

General Example of the Scan menu as seen in HP Scan Extended Software

NOTE: This example includes previously created custom shortcuts

Scan_to_Email_HPES_1

Reference

Depending on the age and version of your Full Feature Software, HP Scan Extended may provide the same features (and so is not necessary). If you would like to do so, try (download-save-install) the software to check the various features it provides.

Link / Download: HP Scan Extended

Download, save, and install to use. Exceptional free HP scan program: HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary). May include OCR (Save as Editable Text).

NOTES

HPSE is an older subset of the printer software; features are very similar to scan software included in 2015 or newer Full Feature Software packages.
If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).
Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software. The Full Feature Software for your printer should be installed before installing HPSE.
OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start

For later...

Link and Download NAPS2

NOTES

Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
Read the Support pages for information
Download, save, and install the NAPS2 software to use.

Still need help? Want more information? Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE: Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP OfficeJet 3830 All-in-One Printer series

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Dragon-Fur

Monster5959 · ‎08-16-2019

I cannot send a photo by scanning from the printer to my PC email account which is a yahoo account.

On my other computer I was able to place a photo or document on the glass then press scan and then select my email and then send. I cannot do that with this printer.

I can scan using my computer as it is connected to my printer. When I send it this way the photo or document will show on my Desktop. I do not want to do that I want to be able to send info off the printer, scan, email to my yahoo account. When i try to send off the printer it reads "NO COMPUTER FOUND'. "OPEN HP PRINTER SOFTWARE, SELECT SCANNER ACTIONS THEN SELECT MANAGE SCAN TO COMPUTER". Where do I find the HP Printer software to do this?

Monster5959 · ‎08-16-2019

What is email software? Where do I get that?

Dragon-Fur · ‎08-16-2019

@Monster5959

@Monster5959 wrote:
I cannot send a photo by scanning from the printer to my PC email account which is a yahoo account.
On my other computer I was able to place a photo or document on the glass then press scan and then select my email and then send. I cannot do that with this printer.
I can scan using my computer as it is connected to my printer. When I send it this way the photo or document will show on my Desktop. I do not want to do that I want to be able to send info off the printer, scan, email to my yahoo account. When i try to send off the printer it reads "NO COMPUTER FOUND'. "OPEN HP PRINTER SOFTWARE, SELECT SCANNER ACTIONS THEN SELECT MANAGE SCAN TO COMPUTER". Where do I find the HP Printer software to do this?

"On my other computer I was able to place a photo or document on the glass then press scan and then select my email and then send. I cannot do that with this printer. "

Scan to Email when started on the printer is controlled / provided by the printer model.

The Scan to Email feature may not be available on your printer control panel.

Digital Sending features for this model include Scan to PC. Scan to Email is not mentioned.

Reference: Datasheet

If you do not see the Scan to Email option on your printer control panel, it is not available on this model.

Reference: Datasheet

__________________________________________________________

"When i try to send off the printer it reads "NO COMPUTER FOUND'. "OPEN HP PRINTER SOFTWARE, SELECT SCANNER ACTIONS THEN SELECT MANAGE SCAN TO COMPUTER". Where do I find the HP Printer software to do this?"

ScanToPCActivation can be found in the Printer Assistant shortcut icon on your Desktop.

Click Tab Print, Scan & Fax (options may vary by model for this tab)

Select Scan

Select Manage Scan to Computer

General Example - Printer Assistant - Scan

Printer_Assistant_Scan_1

Problems?

Consider using the Print and Scan Doctor.

Information and download for the Doctor is available in your printer Troubleshooting category.

Reminder:

This option relates to "Scan to PC" access.

_________________________________________________________________

"What is email software? Where do I get that?"

An email client, "email software" is email software that is installed on the computer as opposed to opening your email in a Web Browser (Chrome or Firefox, for example). Examples of email client software are provided in the document that explains the setup. Reference: How to Scan (Windows) (Step 1)

For example, if you have a full Office suite installed on your computer, Outlook might be included in the Office Software. This is one example of an email software that is installed on the computer.

Mozilla Thunderbird uses IMAP or POP to give you access to your web based email. You can set up Thunderbird to give you access to your email in Yahoo. Thunderbird is an example of email software that is installed on the computer.

The Windows mail app is installed on the computer.

Still not sure about "email client"? Use your favorite search engine to find articles and documents that can explain in terms suitable to your needs.

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