I do not know if my fax is working

[Benjamin198023]

I do not know if my faxes are going through

[Raj_05]

Hi @Benjamin198023,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are unsure whether your faxes are going through on your HP LaserJet Pro MFP M227fdn, you can take the following steps to check and troubleshoot the issue.

Check Fax Settings:

• Ensure that the fax settings on your printer are configured correctly. Check the fax header, resolution settings, and any other relevant settings.

Print Fax Test Report:

• Most fax machines, including the HP LaserJet Pro MFP M227fdn, have a feature to print a fax test report. This report will provide information about the fax status and any errors encountered. Refer to your printer's user manual for instructions on how to print a fax test report.

Check Fax Memory:

• If your printer has a fax memory, check if there are any pending or failed faxes in the memory. This information is usually available in the fax settings menu. Clearing the memory might resolve any issues.

Confirm Fax Connection:

• Verify that your printer is properly connected to the phone line. Make sure the phone cable is securely plugged into the correct port on the printer and the wall jack.

Verify Fax Number:

• Double-check that you are entering the correct fax number when sending a fax. Errors in the fax number can lead to failed transmissions.

Check for Error Messages:

• If there are any error messages on the printer's display, note them down. Error messages can provide clues about what might be causing the faxing issue.

Test with a Known Working Fax Machine:

• If possible, try sending a fax to a known working fax machine to see if the issue is specific to certain recipients or if it's a general problem with your fax machine.

Update Firmware:

• Ensure that your printer has the latest firmware installed. Check the HP website for any available firmware updates and follow the instructions to update if necessary.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support