I get black streaks when scanning, either black or color

[Dan92351]

If I try to scan or copy a page, I get a wide black stripe on one side along the page.

No problems when printing.

I tried all the cleaning instructions....

Any ideas?

[Andr-1611]

HI @Dan92351 ,
Welcome to the HP Support Community!

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@Dan92351 wrote:

If I try to scan or copy a page, I get a wide black stripe on one side along the page.

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Does the problem occur when scanning or copying

a) with the ADF or

b) with the flat glass?

It's a cleaning problem, see here, > Step 2 > Figure 1 > clean both glass surfaces.

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

[Dan92351]

No, it happens also after cleaning. I get the same issue in both cases, glass and ADF

[Andr-1611]

OK,

then scan a white sheet of paper and upload it here.

Keep me posted.
Andreas

[Dan92351]

scanned on the glassHere it is

[Andr-1611]

Thanks,

try this solution here, only Step 3 Reset the printer and

Note: HP recommends connecting the printer power cord directly to a wall outlet.

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

[Dan92351]

Same.....

I did the reset as directed.

I also moved the printer so it will be connected directly to the wall outlet...

I also tried to align the printer, but it doesn't recognize the printed page (which looks OK) probably due to this scanning issue...

[Andr-1611]

I'm sorry, but the scanner light is damaged.

[Dan92351]

I was afraid of that..... any idea how much will cost to repair this?

Is this something I can do myself?