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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-14-2022 08:34 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I get "General Failure" on HP scan and Capture and "An error occurred while scanning" on HP Scan.  This is a brand new HP LJ Pro MFP428fdw and it fails no matter what scan program I use.  I first tried to use this printer at one of the schools that I support.  It did the same exact thing at the schools location as it is doing here.  So, that means 2 different computers, 2 different USB cables.  I am going to try to update the firmware to see if that will solve my issue.  Other than that, does anyone have any other suggestions.

3 REPLIES 3

‎04-14-2022 08:51 AM

HP Recommended

Here is an update to my scanning issue with this HP LJ Pro MFP428fdw.  I updated the firmware, that did not fix the issue.  I downloaded HP Smart, and that did not fix anything either.  All HP Smart stated regarding this issue is: "Scanning is Currently Unavailable".  

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‎04-14-2022 09:04 AM

HP Recommended

Here is another update to this HP 428 scan issue: I uninstalled every part of every driver for this device.  I used the "Full Web Pack" printer driver and reinstalled it.  It did the very same thing, it will print, but not scan at all with ANY scan program.  I going to check it's warranty status with HP.

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‎04-19-2022 12:22 PM

HP Recommended

@Larry89

 

Welcome to the HP Support Community.

 

I'd love to help.

 

Were you able to contact HP regarding the warranty?

 

Let us know 🙂


I am an HP Employee

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