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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
SheilaNuclear
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I have HP Officejet Pro8620 and when try to scan get message Computer Not Found. I can print.

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HP Officejet Pro 8620 all in one Printer/Scanner
Microsoft Windows 10 (64-bit)

I have an HP Officejet Pro 8620 printer all in one printer/scanner.  My computer has Windows 10, 64 bit.  I have no trouble printing, however when I try to scan to Computer, I get error message " No Computer Found."  The directions say to

1. Open HP Printer Assistant software

2. Select, Print, Scan and Fax

3. Select Manage Scan to Computer

4. Click Enable

Problem:  Can't seem to open HP Printer Assistant software. which says is running.

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KrazyToad
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@SheilaNuclear

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software12/COL51217/bi-124140-4/OJ8620_198.exe and follow the onscreen instructions

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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