I have HP Officejet Pro8620 and when try to scan get message Computer Not Found. I can print.

[SheilaNuclear]

I have an HP Officejet Pro 8620 printer all in one printer/scanner.  My computer has Windows 10, 64 bit.  I have no trouble printing, however when I try to scan to Computer, I get error message " No Computer Found."  The directions say to

1. Open HP Printer Assistant software

2. Select, Print, Scan and Fax

3. Select Manage Scan to Computer

4. Click Enable

Problem:  Can't seem to open HP Printer Assistant software. which says is running.

[KrazyToad]

@SheilaNuclear

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software12/COL51217/bi-124140-4/OJ8620_198.exe and follow the onscreen instructions

Thank you

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