I have a 6455 printer and I can't get the Scan to work. I get an E5 error message

[Baner]

I have a HP pro 6455 inject printer. When I try to use the Scanner my computer says the the Scanner is busy and the printer is Flashing E 5.   I need HELP!!!

Thanks....  Baner

[Mans]

@Baner 

Hello,

An E5 error occurs when the printer experiences a scanning error.

Please reset the printer's power supply as follows:

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord into the outlet.

   NOTE: HP then recommends reconnecting the printer's power cord directly into a wall outlet.

7. Reconnect the power cord to the back of the printer.
8. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
9. Wait until the preheat cycle and until the printer is idle and silent before continuing.
10. Print a calibration page, if prompted.
11. If you disconnected the USB cable, reconnect it to the back of the product.
12. Try to scan and print.

If the issue continues, please follow the instructions below:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click HP ENVY Pro 6400 series, then Remove device and Yes.
4. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
5. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
6. Select HP ENVY Pro 6400 series, then click Remove..., and then select Remove driver and driver package.
7. Click OK, then Yes, and then Delete.
8. Restart the computer.
9. Launch the printer software installed on the desktop and click Connect a new printer.
10. Select Manual Setup, then Next, and select Wireless, and then Next.
11. Select name printer, and then Next.
12. Follow the on-screen instructions to complete the printer installation.
13. Try to scan and print.

Please use the HP ENVY Pro 6400 All-in-One series Printer Full Features Software and Drivers to install your printer.

Please Update the firmware on your HP printer.

Don't hesitate to contact us in case of need.

Best regards,