• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Example: Pavilion 6530HP Laserjet M1522nf
Microsoft Windows 10 (64-bit)

I cannot get this printer to scan. It feeds the paper thru the ADF and then sends me an error  message "no paper detected"

1 REPLY 1
HP Recommended

Hello,

 

Hope you are well,  this is a recommended troubleshoot for this type of issues:

 

Please try to make a copy from the printer to make sure the scaner ADF rollers and components are working properly, if it fails even making a copy, most likely this is related to be a Hardware problem, so an Onsite inspection may be a good option for repair, you can get the list of authorized service providers from HP.com - authorized service providers (scroll down to the bottom of the page to see the option)

 

if its working fine when making a copy, the hardware is working ok, You may try to use an Scan app like HP scan and capture, HP smart to connect with the printer. 

 

Regards,

I am an HP employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.