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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP 4650
macOS 10.12 Sierra

I have a new MacBook Air. My HP 4650 prints from it just fine, but I can't figure out how to scan from the 4650 to the new computer. It will only send scans to my old computer.

3 REPLIES 3
HP Recommended

@vmack, Welcome to HP Support Community!

 

I understand you want to scan to computer from the printer, but are you able to scan from the computer? Is scan to computer enabled on your computer?

 

Download the HP Utility for Mac from here.

 

TEJ1602
I am an HP Employee

HP Recommended

@vmack

 

Try following the steps below-

 

Open the HP Utility Folder and go to Scan to Computer > Enable scan to computer. 

Try Scanning.

 

Hope this helps! Keep me posted. 

 

TEJ1602
I am an HP Employee

HP Recommended

Hi,

 

Thanks for the reply! I did a search for that folder on the new computer but found nothing. 

 

To answer the other question, when I select "Scan to Computer" on the 4650, it doesn't "find" my new computer. It can only recognize the old one.

 

However, my new computer does send documents to the 4650 for printing. So there is communication. But not for scanning. Does that make sense?

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