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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-22-2019 12:04 PM

HP Recommended

I have a new HP DeskJet 2652 Printer but can't figure out how to scan a document to my computer or email?

 

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26 people had the same question
4 REPLIES 4

‎01-22-2019 12:16 PM

HP Recommended

Hi,

What operating system do you have?

 

Do you have any email application such as MS Outlook installed on your printer?

 

Scanning directly to email can only be done with an email application installed and configured on your PC, not with web-based email access such as Gmail.com, Outlook.com



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‎05-08-2019 06:31 PM

HP Recommended

I have a chromebook

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‎05-09-2019 12:22 AM

HP Recommended

Thanks for clarifying.

 

Follow below steps to scan using WebScan to your Chromebook, then manually email your scans via Gmail:

https://support.hp.com/us-en/document/c05881028

 

Shlomi



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‎01-14-2020 03:19 PM

HP Recommended

So I do have gmail... now what???

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