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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-21-2022 10:14 PM

HP Recommended
Operating System: Microsoft Windows 11

how do I scan on a 4185e printer

 

Thanks

1 person had the same question
1 REPLY 1

‎12-22-2022 09:43 AM

HP Recommended

@fost12 

 

Welcome to the HP Community Forum.

 

Start here:

How to Scan

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

Additional information

 

Install the Full Feature Software / full driver printer software

Full Driver printer software includes HP Scan

 

Install HP Smart (Windows)

HP Smart provides scan for both documents (PDF) and Photos (image files)

 

 

Video Help

HP Deskjet Plus 4152 |4155 |4158 : Download & Install HP Full featured Software on a Win 10 computer

 

HP DeskJet Plus 4140 |4152 |4155 |4158 : Scan a 2 sided document using HP Smart on Win 10 computer

 

HP DeskJet Plus 4140 |4152 |4155 |4158 Printer : Scan 2 sided documents on HP Full solution software

 

Technology Tips - Video Gallery  -- From our HP Expert greenturtle

"Technology Tips" Deskjet 4158e

 

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References / Resources

 

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

 

>>> Open and Read >>> HP printer setup (HP Smart app)

 

NOTES: 

  • Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

 

  • Disconnect from Virtual Private Network (VPN) connection before downloading.

 

  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

 

  • Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

 

  • HP Smart requires that you sign into the application using your HP Account credentials.

 

  • When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

 

  • Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

 

  • “Share” to email – Before using Share, add your sender email address to the Windows Mail application

 

  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples: 
      • What are the requirements to use the HP Smart app?
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
      • Which languages does the HP Smart app support?
    • Older versions of the HP Smart app no longer support the required login feature.
    • Update the application to the latest version to access / use HP Smart

 

Help Here:  Unable to download and install the HP Smart printer app

===================================================

 

General Example - HP Smart - Windows - menu

HP_Smart_Win_Main_Menu_2HP_Smart_Win_Main_Menu_2

 

General Examples - HP Scan - Menu

9025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_Menu_PDF_More_Destination_89025_HP_Scan_menu_JPEG_More_Image_All_69025_HP_Scan_menu_JPEG_More_Image_All_6

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 4158e All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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