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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-10-2023 08:56 PM

HP Recommended

Hi there,  I tried to photocopy something on my  HP Envy Photo 6255 printer . It sent me this error code : Error code: 0X00829C98 HW_WATCHDOG C .  I tried to turn the printer off and I could not. It is basically stuck with this message on the screen.  Any suggestions on what I can do ?

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1 REPLY 1

‎03-13-2023 05:47 PM

HP Recommended

Hi @Duchess77,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

The "HW_WATCHDOG C" error code on your HP Envy Photo 6255 printer indicates a hardware issue related to the printer's watchdog timer. The watchdog timer is a mechanism that monitors the printer's activity and ensures that it functions properly. If the timer detects an issue, it can generate this error code.

 

Here are some steps that you can try to resolve this issue.

 

  • Reset the printer: Turn off the printer, unplug it from the power source, and wait for 60 seconds. Then, plug the printer back in and turn it on. Check if the error message has been resolved.
  • Update firmware: Check if there is any firmware update available for your printer model. If yes, download and install it from the HP website.
  • Check for paper jams: Check if there are any paper jams or obstructions inside the printer. If yes, remove them carefully.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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