I keep getting a jam in the document feeder

[lasernurse]

The paper keeps jamming in the automatic document feed, so I can only prinrt or fax things one at a time from the glass.  The only videos I can find are for the paper feeder.  I can't see any way of accessing the feed or cleaning any part of that.

[Jeet_singh]

@lasernurse,

Thank you for stopping by the HP forums. I understand that you are facing issues ADF paper jams on the printer. I will be really glad to assist you here. 🙂

Great description and splendid diagnosis of the issue before posting. Kudos to you for that. 🙂 You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this.

For better clarity, I would require more information regarding this to assist you?

• Is the printer connected directly to the wall outlet bypassing power strips?
• Have you hard reset the printer?
• Have you tried to clean the ADF pickup rollers and clean the ADF and scanner glass strip
• Have you tried to make a copy from the ADF?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

For a start please perform these steps:

• Please try to make a few copies directly from the ADF and check if there are any jams or errors related to paper jams.
• Make a few copies directly from the flatbed also.

Next thing, I would suggest you try these steps here:

Clear the paper jam from the automatic document feeder

Follow these steps to clear a paper jam from the automatic document feeder (ADF)

1. Press the Power button to turn off the printer.

2. Disconnect the power cord from the rear of the printer.

3. Remove any originals from the document feeder tray.

   Figure : Remove any originals

   

4. Lift the cover of the ADF until it stops.

   Figure : Lift the ADF cover

   

5. Check for any jammed paper in the rear of the ADF.

6. Gently grasp any jammed paper in the ADF with both hands, and then pull the paper slowly but firmly upward to remove it.

7. Lift the tab located on the front edge of the ADF to raise the ADF mechanism.

8. Gently grasp any jammed paper in the ADF mechanism, and then pull the paper slowly but firmly upward to remove it.

9. Close the ADF cover.

Clean the automatic document feeder

If the product picks up more than one sheet of paper from the automatic document feeder (ADF), clean the rollers and the separator pad in the ADF.

Step one: Clean the separator pad and rollers

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the product)

2. Remove any documents from the document feeder tray.

   Figure : Remove documents from the ADF

   

3. Press the Power button () to turn off the product.

4. Disconnect the power cord from the rear of the product.

5. Lift the cover of the ADF until it stops.

   Figure : Lift the ADF cover

   

   1. The ADF cover

   2. The ADF rollers

   3. The ADF separator pad

6. Find the separator pad.

7. Lightly dampen a clean lint-free cloth with distilled or bottled water, and then squeeze any excess liquid from the cloth.

8. Use the damp cloth to wipe any residue off the separator pad.

   Figure : The separator pad

   

9. Find the ADF pick rollers.

   Figure : The ADF pick rollers

   

10. Use the damp cloth to wipe any residue off the rollers.

11. Dry the rollers and separator pad with a clean, dry, lint-free cloth.

12. Close the ADF cover.

Alternatively, I would suggest you follow this support document for - An ADF Paper Jam Error Displays on the HP Officejet 4610 All-in-One, Officejet 4620, Deskjet Ink Adv...

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,