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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-24-2025 08:54 AM

HP Recommended

HP 8020 All in one printer

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1 REPLY 1

‎07-27-2025 09:07 AM

HP Recommended

Hi @Kindred33 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for hanging in there—this issue with your HP OfficeJet 8020 sounds like a classic case of the printer being online but not properly communicating with your computer. 

 

Let’s walk through a few proven fixes that have helped other users:

1. Restart Everything

  • Power off your printer, computer, and Wi-Fi router.
  • Wait 30 seconds, then power them back on in this order: router → printer → computer.
  • This refreshes network connections and clears temporary glitches.

 

2. Check Printer Status

  • On your PC, go to Settings > Bluetooth & devices > Printers & scanners.
  • Select your HP 8020 and click Open queue.
  • Make sure “Use Printer Offline” is unchecked.

 

3. Use HP’s Diagnose & Fix Tool

  • In the HP Smart app, click Printer Settings > Diagnose & Fix.
  • Let it run a scan—it will automatically fix common connection issues.
    You can also access this tool on HP’s support page if needed.

 

4. Update or Reinstall Drivers

  • Visit the HP 8020 driver page and download the latest drivers and firmware.
  • Uninstall the current printer software, restart your PC, and reinstall.

 

5. Use HP Smart App

  • Download from 123.hp.com.
  • It simplifies scanning and printing, and often bypasses stubborn connection issues.

Bonus Tips

  • Assign a Static IP: Helps maintain a stable connection between printer and PC.
  • Check Firewall Settings: Ensure your printer isn’t being blocked by security software.
  • Try a Different App: Scan using HP Smart instead of Windows Scan or other apps.

Let me know which step you’ve tried or if you want help walking through one of them. 

 

We’ll get your printer back to doing what it does best! 🖨️✨

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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